Fair Play Policy

1.1 activity that uses unfair means to manipulate the outcome of a Game on the Platform, irrespective of whether this is in favour of the user adopting such means;

1.2 activity that is fraudulent, illegal, or unfair activity, as determined by RummyGood in its sole discretion;

1.3 activity that is intended solely to transfer funds from one person to another person, or between distinct sources, thereby amounting to money transferring;

1.4 activity that involves collusion between two or more players to achieve a result during a Game, thereby amounting to syndicate playing; and

1.5 activity that falls under the Prohibited Conduct set out in Clause 2 below.

2.1 use of multiple accounts to play the same Game or at the same table, as may be applicable;

2.2 use or availing of any form of external assistance to play a Game on the Platform;

2.3 impersonating any person or entity or misrepresenting Your affiliation with any person or entity

2.4 intentionally losing a particular round during a Game on the Platform in order to deliberately transfer winnings to another User;

2.5 use of unauthorized components, create or use cheats, exploits, bots, hacks, or any other third party software designed to modify, intercept, decrypt, or mine the Platform in any manner;

2.6 dissemination or uploading of spam, unlawful content, or any unauthorised communication to other players on the Platform, or employees of RummyGood;

2.7 use of the Platform as a means of money transfer between persons or separate accounts, or any conduct that may amount to money laundering or other unlawful activities under Indian law;

2.8 uploading any content to the Platform, or registering a user ID, which is racist, casteist, profane, vulgar, offensive, or unlawful in any manner.

3.1 Vulgar or abusive language, racist remarks, offensive comments about religion or caste;

3.2 Solicitation in any form by any player via the chat, begging, pestering and causing nuisance of any sort;

3.3 discussion regarding the purchase or sale of any in-app currency, or solicitation for the same;

3.4 flooding of chat window with recurring messages, or any sort of persistent or constant unwanted communication;

3.5 advertising or promotional activity, or attempt to promote products or services of third-parties;

3.6 malicious or defamatory content about the Platform or any of its other users; and

3.7 revelation of personal details like email address, contact numbers, postal address, etc.

4.1 All games on the Platform are monitored for Fair Play Violations, and detection of a Fair Play Violation may lead to the immediate freezing of the User accounts involved, including the funds therein, until the matter is resolved.

4.2 Users found engaging in Fair Play Violation may be permanently barred from accessing the Platform, their accounts blocked, and any funds therein frozen in accordance with this Policy. This includes the Users who profited from the Fair Play Violation, and Users who aided or colluded in committing the Fair Play Violation.

4.3 Where the review pursuant to a Fair Play Violation indicates any financial losses to a Genuinely Affected User, the amount of such loss, and further penalties that We may impose at its sole discretion, shall be recovered from the frozen funds of the concerned User; where such funds do not cover the due amounts, We retain all rights to legally pursue available remedies to recover such amounts. Balance funds shall be released to the User in accordance with applicable law.

4.4 We reserve the right to review any game of any User at any point in time, and if any games are found to be in violation of this Policy, then strict penalty and actions will be taken as per this Policy. There is no time limitation on the detection and actioning of a Fair Play Violation on the Platform.

4.5 Where the review pursuant to a Fair Play Violation indicates any financial losses to a Genuinely Affected User, the amount of such loss, and further penalties that RummyGood may impose at its sole discretion, shall be recovered from the frozen funds of the concerned User; where such funds do not cover the due amounts, RummyGood retains all rights to legally pursue available remedies to recover such amounts. Balance funds shall be released to the User in accordance with applicable law.

4.6 If We have been instructed or made aware of a cyber fraud or any other fraudulent activity related to a User’s RummyGood Account by a governmental, police or any law enforcement authority or agency, then We reserve the right to (a) suspend Your RummyGood Account; and (b) transfer any funds lying in Your RummyGood Account to such Bank Account as may be instructed by the governmental, police or any law enforcement authority or agency. We also reserve the right to block any and all Withdrawals from Your RummyGood Account upon instructions from the governmental, police or any law enforcement authority or agency.

5.1 RummyGood has implemented a 24×7 monitoring mechanism, involving a team of experts and proprietary technology, to review Games played on the Platform for Fair Play Violations. However, we also rely on Users to report Fair Play Violations, in order to ensure swift redressal of such matters, and accordingly, You are encouraged to contact Us if you suspect a Fair Play Violation during any Game You participate in on the Platform.

5.2 RummyGood makes use of the Random Number Generator (RNG) algorithm in the game-play on the Platform, which has been accredited by a renowned testing lab (iTech Labs, which is IEC/ISO 17025 certified). Accordingly, international standards of randomisation are implemented on the Platform to ensure the fairness of each Game, including seating, shuffling, etc.

5.3 RummyGood implements anti-collusion measures on the Platform which includes but are not limited to randomized seating at tables and use of anti-fraud algorithms.

5.4 An alert is automatically raised if there are any signs of Fair Play Violation.

6.1 Refunds on account of such cancellations, where reviewed and confirmed by the RummyGood team as merited in accordance with this Policy, will be made within 14 days of receipt of such request.

6.2 Note: This Policy is subject to periodic review by RummyGood that may result in updates, changes, and modifications, and thus You are advised to review this Policy periodically. The date on which this Policy was last updated is Mar. 31, 2024.